Privacy Policy

1. Information We Collect

We may collect different types of information to provide you with a seamless and secure experience:

a. Information You Provide Directly

• • Details submitted during registration: name, email address, phone number, and login credentials.
• • Information shared while participating in offers, surveys, contests, or when submitting feedback or reviews.
• • Content you provide when reaching out to our support team or reporting an issue.

b. Transaction & Payment Information

• • Order histories, purchase details, delivery preferences, and payment-related information.
• • We do not store, sell, share, rent, or lease any credit/debit card details or personally identifiable financial information to third parties.

c. Device & Technical Data

• • IP address, browser type, device model, OS, mobile identifiers, and access logs.
• • Data collected using cookies, analytic tools, and tracking technologies to enhance performance.

d. Location Information

• Location-based data when location features are enabled on your device.

e. Data From Third Parties

• Information shared by integrated social platforms or services when you sign in or interact using those accounts (with your consent).

2. How We Use Your Information

We process your information to:

• • Operate, maintain, and improve our website and services.
• • Complete and manage your orders.
• • Communicate updates, promotional offers, and important service-related notices.
• • Personalize website content and enhance user navigation.
• • Administer marketing activities, rewards, or campaigns.
• • Detect fraudulent behaviors and strengthen platform security.
• • Comply with legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

• Improve site functionality and personalize your browsing experience.

• Analyze traffic, user interactions, and website performance.

• Provide relevant recommendations or marketing content.

You can manage cookie settings through your browser. Limiting cookies may affect certain site functionalities.

4. Data Retention

We retain information only for as long as necessary to:

• Provide our services effectively.

• Meet legal, regulatory, accounting, or audit requirements.

• Resolve disputes and enforce terms.

If you request account deletion, we will remove or anonymize your information unless we are legally required to retain it (e.g., tax laws, fraud prevention).

5. Your Rights

As a user of Grabsouq.com, you may:

• • Access and review the personal information we hold about you.
• • Update or correct inaccurate details.
• • Request deletion of your information (subject to legal requirements).
• • Opt out of marketing messages at any time.
• • Request limitation or restriction of processing.
• • Obtain a copy of your data in a machine-readable format where applicable.

To exercise your rights, please contact us at admin@grabsouq.com.

6. Third-Party Service Providers

We may work with trusted third-party companies to support our operations:

• • Payment processors
• • Analytics providers
• • Cloud hosting platforms
• • Email and communication tools
• • Fraud prevention tools

These partners are bound by strict confidentiality and may not use your information for anything beyond providing their contracted services.

We do not allow third parties to:

• • Sell or misuse your data
• • Share your information without authorization
• • Use the data for external marketing purposes

We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

7. Data Security

We take data protection seriously and use administrative, technical, and physical safeguards, including:

• • SSL encryption for sensitive data transmission
• • Controlled access to personal information
• • Regular system monitoring and security audits
• • Incident response protocols for potential breaches

While we follow industry standards, no digital platform can guarantee 100% security. Please keep your login details confidential.

8. Children’s Privacy

Grabsouq.com is not intended for individuals under 13. We do not knowingly collect data from children. If we become aware of such information, we will delete it promptly.

Parents or guardians may contact us at admin@grabsouq.com if they believe a child has submitted information.

9. Compliance & Transparency

We operate in full compliance with applicable data protection regulations. We also conduct periodic reviews to ensure continuous adherence to evolving laws and standards.

10. Governing Law & Jurisdiction

Any issues or claims relating to Grabsouq.com or this Privacy Policy shall be governed by the laws applicable to seemless Solutions ONE LIMITED's jurisdiction. Legal proceedings must be initiated in the appropriate courts of that jurisdiction.

11. Delivery, Shipping & Refunds

Delivery & Shipping

• • We do not provide goods or services to countries restricted or sanctioned under relevant laws (including OFAC-sanctioned regions).
• • Digital items such as vouchers or codes may be delivered electronically to your registered email address.

Refund Policy

• • Refunds (where applicable) will be issued through the original payment method.
• • Digital goods are generally non-refundable unless a verified system error occurred on our platform.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, operations, or legal requirements.
Updates will take effect once posted on this page. Continued use of the platform constitutes acceptance of the revised terms.

13. Contact Information

For questions or concerns regarding this Privacy Policy, or to submit a rights request, please contact us at:

Email: admin@grabsouq.com

Address: Seemless Solutions LLC Shams Business Center, Shams Media City Free Zone, Al Messaned, Sharjah, UAE.